Privacy Policy

Financial Aid Network, LLC ("FAN," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at www.financialaidnetwork.net or engage with our services.

Please read this policy carefully. If you disagree with its terms, please discontinue use of our site.

1. Information We Collect

Information You Provide Directly

• Contact information: name, email address, telephone number, mailing address
• Service inquiry details: information about your educational or loan situation that you share when requesting our services
• Communications: messages, emails, or other correspondence you send to us

Information Collected Automatically

• IP address, browser type, operating system, referring URLs
• Pages visited, time spent on pages, links clicked
• Cookies and similar tracking technologies (see Section 7)

2. How We Use Your Information

We use the information we collect to:

• Respond to your inquiries and provide the services you request
• Process your financial aid, loan management, or admissions support requests
• Send you service updates, appointment reminders, and follow-up communications
• Improve our website and service offerings
• Comply with applicable laws and regulations
• Protect against fraudulent or unauthorized activity

3. How We Share Your Information

We do not sell, trade, or rent your personal information to third parties. We may share your information with:

• Service providers: third-party vendors who assist us in operating our website, conducting our business, or serving our clients (e.g., form processing, email delivery) — bound by confidentiality agreements
• Educational institutions: only with your explicit consent and only as necessary to provide the requested service
• Legal requirements: when required by law, court order, or governmental authority
• Business transfers: in connection with a merger, acquisition, or sale of assets, with appropriate notice to you

4. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. You may request deletion of your data at any time by contacting us.

5. Your Rights

Depending on your location, you may have the right to:

• Access the personal information we hold about you
• Correct inaccurate or incomplete information
• Request deletion of your personal information
• Object to or restrict certain processing of your data
• Withdraw consent where processing is based on consent

To exercise any of these rights, contact us at contact@financialaidnetwork.net.

6. Security

We implement reasonable administrative, technical, and physical security measures to protect your personal information. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

7. Cookies

Our website may use cookies and similar tracking technologies to enhance your browsing experience. You can control cookie settings through your browser preferences. Disabling cookies may affect some functionality of our site.

We may use third-party analytics services (such as Google Analytics) that place cookies on your browser. These services are governed by their own privacy policies.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies.

9. Children's Privacy

Our services are not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe we have inadvertently collected such information, please contact us immediately.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the new policy on this page with an updated date. Your continued use of our website after changes constitutes acceptance of the updated policy.

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